June 2017
Beginner
288 pages
5h 32m
English
Content preview from Little Book of Big Management Theories, The, 2nd Edition
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THEORY 84
THE EXCELLENCE MODEL
Use this as a means of promoting awareness of, and action to improve, performance in all aspects of the organisation.
Malcolm Baldridge was the driving force behind the use of the Excellence Model as a means of promoting quality awareness in organisations. Baldridge’s work was influential in America and it was the European Foundation for Quality Management (EFQM) that adapted and adopted his model for use in Europe.
The EFQM Excellence Model is underpinned by nine fundamental concepts that are divided into five enablers and four results:
- The enablers are the activities that the organisation must do well to be recognised as excellent.
- The results are the measures used to assess the impact of the above activities. ...
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