Michael Allen's 2009 e-Learning Annual

Chapter 8. E-LEARNING: AN APPRECIATIVE APPROACH CONSIDERING THE VALUE OF APPRECIATIVE INQUIRY-STYLE QUESTIONING IN E-LEARNING DESIGN, DELIVERY, AND EVALUATION

Chris Frederick Willis

Interventions focused on behavioral change too often cast current behaviors as problems to be corrected. Although current behaviors may indeed be problematic, identifying them as such often promotes defensive and resistant attitudes, rather than focusing energy on improving future performance. As the author points out, the questions we ask and the way those questions are framed affect perception, perspectives, and motivation'all of which in turn influence whether learners become effective participants in performance improvement. The techniques of Appreciative Inquiry ...