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Michael Allen's 2009 e-Learning Annual
book

Michael Allen's 2009 e-Learning Annual

by Michael W. Allen
March 2009
Beginner to intermediate content levelBeginner to intermediate
176 pages
5h 23m
English
Pfeiffer
Content preview from Michael Allen's 2009 e-Learning Annual

1.4. WHAT'S OLD IS NEW OR "WE CAN" DOESN'T MEAN "WE SHOULD"

I used to be responsible for claims training at a managed healthcare company. We did nothing revolutionary, at least from a training perspective. New employees attended four to six weeks of classroom training, during which they learned, in no particular order, policies, processes, systems, tools, phone etiquette, and many other things intended to render them minimally competent to accurately process a simple claim. It wasn't rocket science, but we worked hard to design programs that were useful, effective, and reasonably interesting. Above all else, we worked extremely hard to make sure that the programs were accurate and provided complete novices with what they needed to be successful ...

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Publisher Resources

ISBN: 9780470371459Purchase book