August 2018
Intermediate to advanced
496 pages
14h 35m
German
Content preview from Praxishandbuch OTRS
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 2
Installation
OTRS läuft nicht auf den PCs der Anwender, sondern auf einem zentralen Computer in einem Netzwerk – dem sogenannten Server. Diese Betriebsart hat den Vorteil, dass die Benutzer über ihre Internetbrowser von unterschiedlichen Computern aus auf das Ticketsystem zugreifen können. Darüber hinaus ist es so einfacher für Sie, regelmäßig eine Sicherung zu erstellen und das System zu aktualisieren. Umgekehrt ist die Installation und Einrichtung etwas aufwendiger, zumal OTRS an den Server einige Voraussetzungen stellt. In diesem Kapitel erfahren Sie, was Sie für den Betrieb von OTRS benötigen und wie Sie das Ticketsystem installieren.
Wenn Sie ausschließlich ein bereits installiertes OTRS nutzen oder jemand für Sie OTRS eingerichtet ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.