August 2018
Intermediate to advanced
496 pages
14h 35m
German
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 11
Dynamische Felder
Ein Staubsaugerhersteller wird sehr wahrscheinlich regelmäßig ein neues, verbessertes Modell auf den Markt bringen. Da jede Neuauflage seine ganz eigenen Macken besitzt, sollten die Agenten möglichst in jedem Ticket auch immer die Modellnummer des defekten Staubsaugers notieren. Andere Agenten wissen dann mit einem Blick auf das Ticket, um welchen Staubsauger es sich handelt. Geeignete Orte für die Modellnummer wären das große Textfeld oder die Betreffzeile. Wesentlich eleganter ist es jedoch, wenn OTRS beim Anlegen des Tickets die Modellnummer in einem eigenen Eingabefeld abfragen würde – so wie in Abbildung 11-1.
Abbildung 11-1: In OTRS können Sie zu jedem Ticket noch weitere eigene Informationen speichern, wie ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.