August 2018
Intermediate to advanced
496 pages
14h 35m
German
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 12
Services
Viele Unternehmen bieten ihren Kunden zusätzliche Dienstleistungen an. So könnte beispielsweise die Krittenbeck GmbH auch Staubsauger und Waschmaschinen reparieren. Auf einem Ticket sollte man dann vermerken, welche Dienstleistung gerade vom Kunden angefragt wurde. Genau zu diesem Zweck kann man in OTRS die angebotenen Dienstleistungen hinterlegen und dann bequem den Tickets zuweisen. OTRS spricht allerdings nicht von Dienstleistungen, sondern neudeutsch von Services. Der Service bleiben auch dann am Ticket kleben, wenn es ein Agent in eine andere Queue schiebt. Auf diese Weise ermöglichen Services eine zusätzliche Klassifikation der Tickets.
Besonders zahlungskräftigen Kunden könnte die Krittenbeck GmbH garantieren, rund ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.