August 2018
Intermediate to advanced
496 pages
14h 35m
German
Content preview from Praxishandbuch OTRSBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 10
Kalender
In OTRS dürfen Agenten eigene Kalender anlegen und darin ihre anstehenden Termine verwalten. Das Ticketsystem erinnert den Agenten sogar auf Wunsch frühzeitig an wichtige Termine. Die Verwaltung der Termine innerhalb von OTRS bietet zwei Vorteile:
- Die Agenten können ihre Termine in der gewohnten Benutzeroberfläche von OTRS verwalten und benötigen keine separate Anwendung.
- Das Ticketsystem kann anstehende Ereignisse (halb) automatisch in den Kalender eintragen. Läuft beispielsweise die Wartezeit für ein Ticket am 04. 06. ab, trägt OTRS diesen Termin automatisch in den Kalender ein.
OTRS bietet allerdings deutlich weniger Funktionen als externe Kalenderanwendungen wie etwa Outlook. Die nachfolgenden Abschnitte stellen die ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.