August 2018
Intermediate to advanced
496 pages
14h 35m
German
Content preview from Praxishandbuch OTRS
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 7
Kunden
Für Ihre Kunden hält OTRS einen eigenen Kundenbereich bereit, den Abbildung 7-1 zeigt. Dort können Ihre Kunden unter anderem den Bearbeitungsstand ihrer Tickets verfolgen und neue Tickets erstellen. Darüber hinausgehende Möglichkeiten haben sie jedoch nicht. Insbesondere dürfen sie nicht einfach Tickets von anderen Kunden beantworten.
Abbildung 7-1: Im Kundenbereich können Kunden ihre Tickets einsehen und auch neue Tickets erstellen. Hier hatte der Kunde bereits ein Ticket angelegt.
Damit ein Kunde auf diesen Kundenbereich zugreifen und den Status seiner Tickets einsehen kann, müssen Sie ihm zunächst ein Kundenkonto einrichten. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.