August 2018
Intermediate to advanced
496 pages
14h 35m
German
Content preview from Praxishandbuch OTRS
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 19
OTRS erweitern und anpassen
OTRS können Sie um zusätzliche Funktionen erweitern. Beispielsweise lässt sich eine Wissensdatenbank anflanschen, in der Sie Lösungen für häufig auftauchende Probleme hinterlegen können – etwa, dass Kunden die Küchenmaschine nur zehn Minuten auf der höchsten Stufe betreiben dürfen. Darüber hinaus können Sie die Benutzeroberfläche von OTRS anpassen, was allerdings Kenntnisse in HTML und CSS voraussetzt. Doch zunächst zum erweiterten Funktionsumfang.
Den Funktionsumfang erweitern
OTRS lässt sich um zusätzliche Funktionen erweitern. Diese stellen Drittentwickler in Form von kleinen Paketen bereit.
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.