August 2018
Intermediate to advanced
496 pages
14h 35m
German
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
KAPITEL 8
Queues
Alle eingehenden Tickets landen zunächst in einer Warteschlange. Sie können selbst weitere dieser sogenannten Queues für unterschiedliche Zwecke anlegen und die Tickets dort einsortieren. So lassen sich beispielsweise alle Fragen zur Küchenmaschine KM 3000 in einer eigenen Queue sammeln. Die auf Küchenmaschinen spezialisierten Techniker können sich dann nach und nach aus dieser Queue die Tickets holen und sie bearbeiten. In einigen Fällen kommen Sie bereits mit einer Queue und somit mit den mitgelieferten Exemplaren aus. Die Computec Media GmbH nutzt etwa im Tagesgeschäft nur eine einzige Queue, wobei im Schnitt rund 190 neue Tickets pro Monat eintrudeln. Bei größeren Projekten, wie etwa dem Relaunch eines Internetauftritts, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.