What this book covers
Chapter 1, Salesforce Fundamentals, teaches you about Salesforce Platform in general, and how Salesforce can be used by companies to support their day-to-day business processes for sales, services, marketing, field services, finance, IT, HR, and in other departments.
Chapter 2, Understanding Data Modeling and Management, teaches you how to start customizing Salesforce Platform to fit your business needs; how to use the standard objects, create custom objects, and add fields to capture data specific to your business and create relationships between those objects to create a 360° view.
Chapter 3, Declarative Automation, shows you the different tools that are available within the platform, such as workflow rules, Process ...
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