Securing the Clicks Network Security in the Age of Social Media

Operations Management Strategy

Your Operations Management strategy provides a way to correlate information about your day-to-day activities in the social media landscape. By compiling information from all departments using the centralized tools we discussed in previous chapters, such as Radian6, SocialMention, or Addict-o-matic, you can manage and respond to threats that come through social media channels, limit damage to the company, and reduce your risk. In this section, we look at who is responsible for various operations, what assets need to be managed, the training necessary to conduct operations and communications, as well as network management, access controls (both physical and logical), compliance management, and security testing processes. ...