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Tours of Duty
We will invest in you and your growth. You can take
many of the competencies we will help you develop
in whatever it is you choose to do— whether it’s with
McDonald’s or whether it’s outside of McDonald’s.”
5
Some people, like Jillard himself, stay at the com-
pany a very long time. Most leave the company after
a tour or two— but they can draw useful lessons
from their experience. Before he was a famous CEO,
a young Jeff Bezos fl ipped burgers for McDonald’s.
Years later, he said that his manager at McDonald’s
was “excellent” and taught him the importance of
responsibility!
6
An organization doesn’t have to be a for- profi t
business to use tours of duty to build adaptive teams.
Endeavor is a global nonprofi t that serves en ...