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The Change Handbook, 2nd Edition
book

The Change Handbook, 2nd Edition

by Peggy Holman, Tom Devane, Steven Cady
January 2007
Intermediate to advanced
760 pages
23h 12m
English
Berrett-Koehler Publishers
Content preview from The Change Handbook, 2nd Edition

15

DICK AXELROD AND EMILY AXELROD

The Conference Model

The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of the tiny pushes of each honest worker.

—Helen Keller

Redesigning Three Divisions of a Major U.S. Bank

Images

A major U.S. bank involved employees, customers, and suppliers to redesign three divisions. In each case, hundreds of people participated in a series of two-day conferences where they identified their dreams for the future, examined customer relationships, identified how to improve critical organizational disconnects, and designed new organizational processes and structures.

The results: The ...

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Publisher Resources

ISBN: 9781523088126