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DICK AXELROD AND EMILY AXELROD
The Conference Model
The world is moved along, not only by the mighty shoves of its heroes, but also by the aggregate of the tiny pushes of each honest worker.
—Helen Keller
Redesigning Three Divisions of a Major U.S. Bank
A major U.S. bank involved employees, customers, and suppliers to redesign three divisions. In each case, hundreds of people participated in a series of two-day conferences where they identified their dreams for the future, examined customer relationships, identified how to improve critical organizational disconnects, and designed new organizational processes and structures.
The results: The ...
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