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MERRELYN EMERY AND TOM DEVANE
Participative Design Workshop
We must be the great arsenal of democracy.
—Franklin Delano Roosevelt
Real-Life Story
Cyclone Hardware P&N Tools manufactures products for the building and engineering industries. The company began to encounter serious problems as imports reduced P&N Tools’ market share. Management downsized the workforce, initiated four-day weeks, and reduced capital expenditures.
Internally, quality, production times, and operating costs were not competitive. Management believed reducing the hierarchy from five levels would improve cycle times and reduce costs through faster decision making. They ...
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