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MARIE MCCORMICK
Employee Engagement Process
Our work in the world is to change the nature of the conversation…. A conversation of ownership and possibility is the antidote to blame.
—Peter Block
Global Pharmaceutical Distribution
The distribution network of a global pharmaceutical firm was beginning a three-year journey to achieve a new strategic vision. Its improvement framework covered: quality, service, costs, and people/culture. While the first three areas had metrics in place, people/culture did not. The Employee Engagement Process was selected not only to quantify people/culture but also to evolve the culture itself toward greater engagement ...
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