January 2007
Intermediate to advanced
760 pages
23h 12m
English
CHARLES PARRY, MARK PIRES, AND HEIDI SPARKES GUBER
Leadership and learning are indispensable to each other.
—John F. Kennedy

Green Mountain Coffee Roasters (GMCR), named one of the “Best Medium Sized Companies to Work for in America,” wanted to increase its operational performance discipline—to learn rapidly from success and breakdowns alike.
Formal After Action Reviews (AARs) were conducted in two linked projects—a major expansion of the distribution center and an equipment acquisition. These AARs cascaded upward through the three levels doing the planning and execution: ...
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