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JEREMY TEKELL, JON TURNER, CHERYL HARRIS, MICHAEL BEYERLEIN, AND SARAH BODNER
Collaborative Work Systems Design
Never tell people how to do things … they will surprise you with their ingenuity.
—General George S. Patton, Jr.
Creating New Forums for Dialogue
Although the automotive glass plant had made great strides in improving its culture to create an environment that fostered excitement about the work and pride in the company, management was struggling with taking their improvements to the “next level.” They discovered Collaborative Work Systems (CWS) Design and sent a group of managers and operators to a workshop to learn more about it. ...
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