January 2007
Intermediate to advanced
760 pages
23h 12m
English
JEREMY TEKELL, JON TURNER, CHERYL HARRIS, MICHAEL BEYERLEIN, AND SARAH BODNER
Never tell people how to do things … they will surprise you with their ingenuity.
—General George S. Patton, Jr.

Although the automotive glass plant had made great strides in improving its culture to create an environment that fostered excitement about the work and pride in the company, management was struggling with taking their improvements to the “next level.” They discovered Collaborative Work Systems (CWS) Design and sent a group of managers and operators to a workshop to learn more about it. ...
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