The Leadership Book, 2nd Edition

Table of Contents

1. Title Page
2. Contents
3. Dedication
4. About the author
5. Acknowledgements
6. Introduction to the second edition: what’s new?
7. Introduction to the first edition
8. The Leadership7
9. Part 1 Your leadership self
   1. First days in the job
   2. Demeanour: setting the tone
   3. Leadership principles
   4. Trusting your instincts
   5. Focusing on what matters
   6. Managing meetings
   7. Time management
   8. You and your boss
10. Part 2 Vision and strategy: the leadership mantra
    1. Setting and selling a vision
    2. Leading strategy
    3. Leadership priorities
11. Part 3 Your leadership team
    1. Forming your leadership team
    2. Leading your leadership team
    3. 121s
    4. Your team is more skilled than you
12. Part 4 Leading change
    1. The change imperative
    2. Managing change
    3. Resistance to change
    4. Credibility from repetition
13. Part 5 Leading your team: performance excellence
    1. Process: making the right things happen at the right time
    2. Team meetings
    3. People performance management
    4. Interpersonal conflict
    5. The difficult interview
    6. Objectives and incentives
14. Part 6 Leading internationally
    1. International leadership culture
    2. International strategy
    3. International prioritisation
    4. Team members in other countries
15. Part 7 Leading efficiency: reducing cost
    1. Understanding cost
    2. Managing costs
    3. Supplier strategies
16. Part 8 Sales: customers leading you
    1. The importance of the customer
    2. The customer journey 1: customer experience
    3. The customer journey 2: technology journey
    4. Sell! Sell! Sell!
17. Part 9 Marketing: leading the market
    1. Marketing is everyone
    2. Branding and organisational identity
    3. Communications: getting the message over
18. Part 10 Leading digital innovation
    1. Digital transformations
    2. Leading digital product development
    3. Digital skills revolution
19. Part 11 Learning: leadership development
    1. The knowledge premium
    2. Awaydays
    3. Seeking feedback
20. Index
21. Imprint