Resistance to change
‘We have always done things this way’ is an example of a statement made in resistance to change – you must be acutely sensitive to such signals and demonstrate that you don’t accept them.
Frequency – constant reinforcement.
Key participants – everyone you meet.
Leadership rating ****
Objective
Nothing should concern you more than statements such as:
- ‘this is the way we do things here’;
- ‘this has always worked for other clients’;
- ‘we have always done things this way’.
Hearing any one of them should be like a red rag to a bull, and – fairly or unfairly – always lead you to believe that whoever is making the statements is defending a status quo that is ripe for change.
Leadership is always and inevitably about change ...
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