‘We have always done things this way’ is an example of a statement made in resistance to change – you must be acutely sensitive to such signals and demonstrate that you don’t accept them.
Frequency – constant reinforcement.
Key participants – everyone you meet.
Leadership rating ****
Nothing should concern you more than statements such as:
Hearing any one of them should be like a red rag to a bull, and – fairly or unfairly – always lead you to believe that whoever is making the statements is defending a status quo that is ripe for change.
Leadership is always and inevitably about change ...