Introduction

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DISCIPLINE. The mention of it sends many managers, good managers, into a panic. I can’t tell you how many times in my career I’ve had conversations about the topic with my management. They usually would go something like this:

Manager:

Terry, I need to say something to Jim. His performance just isn’t up to par.

Me:

What are you going to tell him?

Manager:

That’s why I’m here. I don’t know where to start—how to say it to him. I’m afraid of tripping on my own words. I don’t want to say anything that’s going to come back and bite me, or get the company into trouble.

Me:

Honesty is the best policy. As long as you’re upfront and tell it like it is, you’ll be performing your job responsibly. That’s the ...

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