Discipline: The Basics
HOW DO YOU KNOW when discipline is necessary? What process do you use? Are there any phases you should go through? This chapter will provide you with the answers to these and similar questions about administering discipline. They will help you build a firm foundation for dealing with problem employees and coaching behavior modification. They are your discipline basics.
Here are our four main areas of concern:
1. Recognizing the need for discipline
2. Utilizing a four-step process
3. Working through the phases of discipline
4. Providing quality feedback
We will look at each area in turn, covering the information you ...