The PerformanceCounseling Session

THE PERFORMANCE COUNSELING SESSION is the most important and often least understood part of informal coaching and the more formal disciplinary process. The success of this meeting between the manager and the employee, in which verbal discussion of the issue takes place, relies on thorough preparation, the delivery of constructive feedback, active listening, and follow-up. Anyone who has effectively conducted such a meeting knows that the time and effort required by these tasks are worthwhile investments. They can mean the difference between resolving the performance issue quickly, right at the start of informal ...

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