October 2016
Intermediate to advanced
580 pages
15h 34m
English
Content preview from Total Quality Management
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Chapter 1
Total Quality Management
An Overview
Abstract
Before the industrial revolution, quality management was part and parcel of an individual’s activities of designing, producing, and selling to the buyers. In the 19th and 20th centuries, as a principle of scientific management, the incentive schemes were introduced to boost production, which indirectly resulted in poor quality. The new concepts and practices in quality management, which had enabled the industries all over the world to transform the global economy are detailed in this book, while this chapter gives an introduction and illustrates the significance of this quality concept.
Keywords
Quality definitions; Quality quotes; Fitness for use; Total quality management; Scale of ...
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