Chapter 28

Business Process Reengineering

Abstract

In a manner similar to the concept of scientific management presented by Frederick Winslow Taylor during the mid-19th century, which brought a revolution in management thinking, the concept of business process reengineering (BPR), conceived by Michael Hammer and others during the 1990s became an instant hit among the scientific management thinkers. This chapter discusses the principles and methodologies for BPR and the subsequently modified concept of business process management.

Keywords

Business process reengineering; Oracle Application Software; Frederick Winslow Taylor; Neo-Taylorism; Peter Drucker; TQM; JIT; Information technology; Methodology; Vision and objectives; Change levers; ...

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