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Total Quality Management
book

Total Quality Management

by D.R. Kiran
October 2016
Intermediate to advanced
580 pages
15h 34m
English
Butterworth-Heinemann
Content preview from Total Quality Management

Index

Note: Page numbers followed by f indicates figures and t indicates tables.

A

ABC analysis 279
Activity Network Diagram (AND) 304, 305f
Affinity diagram (KJ method) 
card arrangement 293, 293f
checklist 293–294
guidelines 293
Affinity sort 293, 293f
Agricultural system 66, 66f
American Customer Satisfaction Index (ACSI) 132, 133f
American Society of Quality (ASQ) 473–474
Analogue models 310
Analytical testing methods 310
Andon 505
Arithmetic mean 235–236
Armand Feigenbaum 25–26
ASENT FMEA Software 388
Attributes 224
Australian business excellence award 203
Autocratic leadership 41
Automobile workshop system 66, 66f
Average  See Mean

B

Bar charts 
components 225, 225f
multiple 226, 226f
percentage component 226, 226f
simple 225, 225f
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Publisher Resources

ISBN: 9780128110362