Chapter 7

Strategic Planning

Abstract

Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources, including its capital and people, to pursue this strategy. In view of its significance in the achievement of TQM, this chapter describes in detail several aspects of strategic planning. Its corresponding term in Japan, viz., hoshin-kanri, is explained. A highlight of this chapter is providing several definitions offered in various websites for strategic planning.

Keywords

Work environment; Business plans; Strategic plans; SWOT analysis; PEST analysis; STEER analysis; EPISTEL; Draw-See-Think-Plan; See-Think-Draw; Hoshin-Kanri; Situational analysis; Nichijo Kanri; Strategic ...

Get Total Quality Management now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.