Don’t tell people how to do things, tell them what to do and let them surprise you with their results.
—George S. Patton
You can’t motivate someone who can’t hear you.
If what you’re saying is bouncing off their psychological armor, it makes little difference how good you are at saying it. You are not being heard. Your people have to hear you to be moved by you.
In order for someone to hear you, she must first be heard. It doesn’t work the other way around. It doesn’t work when you always go first. Because your employee must first appreciate that you are on her wavelength and understand her thinking completely.
As leadership guru Warren Bennis has said:
The first rule in any kind of coaching is that the coach has ...