People can be divided into two classes: those who go ahead and do something, and those people who sit still and inquire, why wasn’t it done the other way?
—Oliver Wendell Holmes
Most managers don’t do things in the order of a priority that they’ve rationally selected. They do things according to feelings. That’s how their day is run. (This, by the way, is exactly how infants live. They live from feeling to feeling. Do they feel like crying? Do they feel like laughing? Do they feel like drooling? That’s an infant’s life.)
Professional managers fall into one of two categories. There are doers and there are feelers. Doers do what needs to be done to reach a goal that they themselves have set. They come to work having planned ...