To command is to serve, nothing more, and nothing less.
—André Malraux, French philosopher
One of the tricks we teach to inspire increased motivation in others is what we call “The A.R.T. of Confrontation.” It shows leaders how to enjoy holding people accountable.
Most managers think it’s impossible to enjoy holding people accountable. They think it’s the hard part of being a manager. They think it’s one of the downsides—a necessary evil associated with the burden of command.
You can see why they don’t do a very good job of holding people accountable.
Fortunately, there is an enjoyable way to do it.
When you need to speak to an employee about a behavior or a performance level that is not working for you, ...