In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions.
—Margaret Wheatly, management consultant
One of the most valuable additions to a person’s life that a leader can provide is reassurance. You won’t hear about it in any management seminars, and that’s a shame, because there’s nothing more motivating than a healthy dose of reassurance. How many leadership books focus on it? None. How important is it as a management tool? It’s the most important tool.
How many times during the day do you ask yourself, How reassuring was I in that conversation? How many times ...