15. Manage Your Own Superiors
There is no such thing as constructive criticism.
—Dale Carnegie
Jean was an administrator in a large hospital system we were working with. She welcomed the coaching work we were doing, but had a pressing question about her own leadership.
“We have had a lot of different bosses to report to,” Jean said. “It seems that just when we’re used to working for a certain CEO, the hospital brings in someone new.”
“What exactly is the problem with that?” we asked.
“Well, with so many changes in leadership over the years,” Jean asked, “how do we develop trust in the process?”
“By trusting the process. Trust is not the same as verification. Trust risks something. And it is not necessarily bad or good that leadership changes. ...
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