As you enter positions of trust and power, dream a little before you think.
—Toni Morrison, author
Don’t you wish you could just ask your superiors to help your team do certain things? It would make leadership much simpler if it could become a matter of requests and promises and follow-through action. It can. It will help you to know, before you ask, that everyone (your superiors, your customers, your employees) really wants to say yes.
We once took a seminar ourselves on communication, and one of the exercises they gave us was designed to dramatize this fact that people really want to say yes.
They gave us an assignment over a long dinner break to go out and make three unreasonable requests to get people ...