8. Get Input From Your People
I not only use all the brains I have, but all I can borrow.
—Woodrow Wilson
Good leaders continue to seek creative input from their direct reports. This practice is not only good for the business, it’s also highly motivational for both parties to the conversation.
A good leader will ask people on her team, “How can we send a signal over the phone, when the customer calls with a question, that we are different than the other companies, and they are going to feel more welcome and at home with us? How do we create a relationship right there at the point of that call? What are your thoughts on this?”
The quality of our motivational skill is directly related to the quality of our questions.
A frustrated manager whose ...
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