The best way to have a good idea is to have lots of ideas.
—Linus Pauling, Nobel Prize scientist
When you listen to another person during a meeting or in a one-on-one, one of the best things you can do is to stop disagreeing. In other words, listen for the value in what someone has to say; don’t listen for whether you agree with her, because every time you disagree with your employees, you throw them off balance and put them in a worse mood than they were before.
If I constantly disagree with you, what will you do? You will begin to defend yourself, won’t you? All humans do. You go on the defensive. You don’t just say, “Oh, okay, yeah, I see your point of view. Yes sir, you’re right, and I was wrong, and so that’s good. ...