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65 outils pour accompagner le changement individuel et collectif
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65 outils pour accompagner le changement individuel et collectif

by Arnaud Tonnelé
July 2011
Intermediate to advanced
382 pages
9h 2m
French
Editions d'Organisation
Content preview from 65 outils pour accompagner le changement individuel et collectif

CONTENU ET RELATION

« On dialogue beaucoup dans les entreprises, mais on parle rarement à égalité de dignité. Car on se préoccupe surtout de savoir qui parle plutôt que d’examiner ce qui est dit. En apparence, on discute objectivement. En réalité, les relations dictent les contenus. »

Bruno Jarrosson

CONCEPT

Changement individuel

LA NOTION

Palo Alto a montré que, lorsque nous communiquons avec quelqu’un, nous échangeons deux choses, l’une visible, l’autre non :

nous échangeons du contenu, c’est-à-dire des mots, des informations, des messages ;

nous échangeons aussi une certaine relation (cf. « Processus objectifs et subjectifs »).

Or, la façon dont nous parlons est au moins aussi importante, si ce n’est plus, que le contenu de ce que nous ...

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Publisher Resources

ISBN: 9782212146158