
36 • Big Data and Business Analytics
• Get Multidimensional—rene across all relevant data points, view-
ing customer information as an enterprise asset.
• Work Inside Out—invest proportionally to customer value.
• Work Outside In—use digital data to optimize all media.
• Link Intersecting Insights—connect customer and contextual insights
to create high- performing marketing.
• Build Trust—solve for customer value, not just short- term results.
By embracing these imperatives, companies can expect three signicant pay-
os: measurable improvements in marketing performance, increased value
of their customer portfolio, and more intelligent and defen ...