Big Data and Business Analytics

158  •  Big Data and Business Analytics

• Build—Building out, maintaining and enhancing the data sys-

tems themselves

• Product Management—Handling internal customer demands and

turning these into requirements for the data systems

• Support and Operations—Managing the publishing process, taking

action when things go wrong, and providing support to users

• Communications and Training—Communicating about new system

features or issues, providing collateral and reference material, and

providing training resources to users

• Data Quality and Governance—Monitoring and managing data

quality, including implementing data quality systems; championing

data consistency and providing a governance framework for deni-

tion changes for key metrics and metadata ...