T
he best PR is targeted and based on flawless plan-
ning. Teams sit down and work out the messages that
they want to get out there in the public domain. For a
supermarket like Asda, the message is value for money. For
an airline such as Ryanair, the message is cheap and no-frills.
For a department store like Harrods, the message is quality and
exclusivity. People who shop in Harrods do not go there look-
ing for affordable practical products. They go for aspirational
products with a price tag to match, and they go for the kudos of
having the means to be able to shop in the store.
It is preferable to ...