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4.4 Communications and Search
In the last section we discussed the importance of communicating ideas clearly
and precisely to other people. There is, however, another view of com munication:
How well are ideas in the “knowledge base” represented so that they can be
found? And how easy is it to express a search in a way that a computer can
locate exactly the type of information you are looking for? This is also a form
of communication, though one that is often overlooked.
Let’s first discuss the Search Problem and its ramifications to the corporation.
4.4.1 The High Cost of Not Finding Information
Susan Feldman wrote several articles by this ...