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4.5.2.7 Governance and Taxonomy

Zach Wahl points out that it is critical to have a cross-disciplinary team assist-

ing in taxonomy creation (Wahl, 2006). Every class of user type should be rep-

resented, so that all types of users’ needs will be considered in the construction

of the taxonomy. This team can form the governance body for the taxonomy.

The main point is to get user involvement and buy-in from the business so that

they have some ownership and don’t write off enterprise search failure as an

“IT thing.” Governance was the sole subject in Chapter 3.

Governance also helps decide where documents belong and what classifica-

tions are appr ...