Business Metadata: Capturing Enterprise Knowledge

Chapter 6 Business Metadata Capture

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6.9 Knowledge Capture from Individuals: The Individual

Documentation Problem

The bulk of this chapter has discussed knowledge capture from groups, and

indeed this has been the focus of traditional knowledge management approaches

since their inception. However, as noted earlier, there is another area of knowl-

edge capture that has been mostly ignored by knowledge management authors:

capturing elusive tacit knowledge from the individual.

As we have stated, people are poor documenters. We don’t like to record

ideas or make lists, and when we do, we usually record it in a place that can’t

be retrieved easily ...