July 2002
Intermediate to advanced
264 pages
8h 28m
English
Content preview from Customer Relationship Management Systems Handbook
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102 Customer Relationship Management Systems Handbook
other areas. Detailed analysis is necessary to accurately tune the actual
operating environment.
Data Warehouse Audit
The organization may bring in an independent consultant to provide another
point of view and experience, and to audit the performance of the system,
as well as examine and report on other specific functions of the system. The
purpose of the audit is to ascertain the business value of the data warehouse
by validating the current state of the system against best practices and rec-
ommending changes where necessary, that will ultimately maximize and
rebalance the system, if required, to ensure business value.
The areas of assessment include:
Flexibility and extensibility of the database ...
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