July 2002
Intermediate to advanced
264 pages
8h 28m
English
Content preview from Customer Relationship Management Systems Handbook
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172 Customer Relationship Management Systems Handbook
Increased its sales territory without increasing the number of sales
representatives
Improved customer responsiveness by providing better communication
between the customer and the company
Industry Checklist: Lessons Learned
Tipper Tie has been able to implement an effective, successful CRM solution
by adopting the following planning and implementation processes:
Interviewing call center and sales representatives about how they did their
jobs, what processes they used, and what customer data they needed
Providing information requested by these employees — precise sales
data (including dollars spent), number of units bought, parts purchased,
and current and prior year sales
Installing customer ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.