imageConclusion: Our Blueprint for Growth

Only by following a design for Operational Excellence can we truly achieve a systematic, sustained approach to business growth. Just like our aircraft in flight, our business is designed to be in motion. It is designed to flow a product or a service to the customer, without management intervention. There are design principles that create this robust flow and provide performance parameters. We make the flow visual, allowing everyone (even a visitor) to see it. We provide checklists to ensure that we are getting the performance we need from our flow. And we have checklists for what to do when the flow becomes ...

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