June 2011
Intermediate to advanced
344 pages
8h 35m
English
Content preview from Designed for Use
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Table of Contents
| Before We Start, a Word |
| Technique Chapters |
| Idea Chapters |
| How the Book Is Organized |
| Just One More Thing |
| 1. | User Research |
| 2. | Job Shadowing and Contextual Interviews |
| Observing Your Audience |
| Job Shadowing |
| Contextual Interviews |
| Remote Shadowing |
| Limitations of Contextual Interviews |
| 3. | Personas |
| Problems with Personas |
| Creating Personas |
| Working with Personas |
| Personas Do Not Replace User Research |
| 4. | Activity-Centered Design |
| 5. | Time to Start Working on Documentation |
| The Manual |
| Blog Posts |
| Screencasts |
| Press Releases |
| Talk About Tasks |
| 6. | Text Usability |
| Why Words Matter |
| People Don’t Want to Read |
| Say Less |
| Make Text Scannable |
| No Fluff |
| Sentences Should Have One Obvious Interpretation |
| Talk Like a Human, Not Like a Company |
| Illustrate Your Points |
| Use Words People Understand ... |
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.