Provide Alternatives
Only a few of your customers might use a particular feature; however, it’s possible that they really rely on it. So, it’s always a good idea to try to provide some kind of alternative. For example, you could contact somebody who creates a product that could replace the feature you’re removing and try to negotiate a discount for your existing users.
When the people at Bohemian Coding[132] wanted to remove the bitmap features from their application DrawIt, they contacted Flying Meat’s Gus Mueller.[133] They were able to work out a deal, and every DrawIt customer got a free copy of Flying Meat’s image editor Acorn. Bohemian Coding’s Pieter Omvlee told me this:
The feedback I got was mixed. Some people were happy with the improvements ...
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