June 2011
Intermediate to advanced
344 pages
8h 35m
English
Content preview from Designed for Use
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Chapter 32User Error Is Design Error
When people fail at using our products, we may be tempted to attribute that failure to user incompetence. It’s a “user error,” we may say. This response has its own acronym: “PEBKAC,” which stands for “Problem Exists Between Keyboard And Chair.”
When you do your first usability test, it’s natural to experience some amount of denial—surely your product can’t be that bad. You probably just happened to pick a few truly inept people to test it, right?
This tendency to blame users is often supported by users themselves, who also tend to blame themselves for problems with your product. When they are unable to figure ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.