June 2011
Intermediate to advanced
344 pages
8h 35m
English
When designing tasks or talking to users during usability tests, avoid using words that appear in the user interface.
Avoid influencing the tester during tests.
Watch out for situations where the tester looks to you for guidance, since these indicate usability problems.
Avoid putting the tester through stressful situations.
Don’t constantly ask the tester to speak out loud.
Stop the test if the tester seems to get upset or annoyed.
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