7.4. Control Traps That Block Communication

Despite the overwhelming evidence of a data feeding frenzy at all levels, it is often difficult for managers to stimulate and maintain the free flow of information. Instead, during layoffs managers often set for themselves what I call control traps: barriers that block needed self-insight and authentic communication.

Free-flowing communication, emotional honesty, and personal authenticity are the basic ingredients of level 1 interventions. It is therefore important to confront and spring the jaws of the control traps that block communication, honesty, and authenticity.

7.4.1. Control Trap 1: Managing Communication

Managers set up this control trap when they artificially manage and monitor the natural, ...

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